Terms of service

Here’s a professional and legally appropriate Terms of Service for your UAE-based online plant store Green Bliss (built on Shopify).
It’s customized for your business model (selling indoor/outdoor plants, gardening tools, pots, soil, fertilizer, etc.) and UAE e-commerce norms.

Terms of Service

Last Updated: October 16, 2025

Welcome to Green Bliss (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your access to and use of our website [www.greenbliss.ae] (the “Site”) and our online store (collectively, the “Services”). By visiting our Site or purchasing from us, you agree to be bound by these Terms.

Please read them carefully before using our Services. If you do not agree, please do not access or use our website.

1. General Information

Green Bliss is an online store based in the United Arab Emirates that sells indoor and outdoor plants, pots, planters, soil, fertilizers, and gardening accessories.
All products are sold and delivered within the UAE only, subject to availability.

2. Eligibility

By using our website, you represent that you are at least 18 years old or have the permission of a parent or guardian to use this website and make purchases.

3. Products and Availability

  • We make every effort to display product images, sizes, and descriptions accurately. However, live plants may vary slightly in shape, color, and size from the images shown.

  • Product availability is subject to change without notice.

  • We reserve the right to discontinue or limit the quantity of any product at any time.

4. Pricing and Payments

  • All prices are listed in AED (United Arab Emirates Dirham) and include VAT unless stated otherwise.

  • We reserve the right to change prices without prior notice.

  • Payments must be made at checkout using accepted payment methods listed on our Site (e.g., credit/debit card, cash on delivery, or other available options).

  • Your order will not be processed until payment is successfully completed (for prepaid orders).

5. Delivery Policy

  • Free delivery may apply for qualifying orders as mentioned on our website.

  • Delivery is available across the UAE.

  • Estimated delivery times are provided at checkout and may vary depending on location and product type.

  • If a customer is unavailable to receive delivery, re-delivery charges may apply.

6. Returns, Refunds, and Exchanges

We take great care in preparing and delivering healthy plants and products. However, if you receive a damaged or incorrect item:

  • Contact us within 24 hours of delivery with a photo and order number.

  • Returns are only accepted for non-living items (e.g., pots, tools) in unused condition and original packaging.

  • Live plants are non-returnable and non-refundable unless they arrive damaged or in poor health.

  • Refunds (if applicable) will be processed within 7–10 business days via the original payment method.

7. Cancellations

  • Orders can be canceled within 6 hours of placing them, provided they have not been processed or dispatched.

  • Once shipped, orders cannot be canceled.

8. Use of Website

You agree not to use our Site for any unlawful purpose or in any way that may harm, disable, or overburden our servers or interfere with others’ use of the Services.
We may suspend or terminate your access at any time for violating these Terms.

9. Intellectual Property

All website content including text, images, graphics, logos, and product descriptions, is the property of Green Bliss and protected by UAE and international copyright laws.
You may not reproduce, modify, or distribute our content without prior written permission.

10. Limitation of Liability

Green Bliss will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
While we ensure high-quality plants and products, we are not responsible for plant survival or growth after delivery, as care and environment vary by customer.

11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time without prior notice.
The latest version will always be available on our website, and continued use of the Site indicates acceptance of the updated Terms.

14. Contact Information

For any questions regarding these Terms, please contact us at 

Green Bliss
Email: greenblissdubai@gmail.com
Phone: +971 50 910 8492
Address: Green Bliss, Dubai, United Arab Emirates