Frequently Asked Questions.
01. The order
How can I place an order at Green Bliss?
Simply browse our plant collections, select the items you’d like to purchase, and proceed to checkout. You’ll be guided through a secure payment process to complete your order.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact our customer support team as soon as possible to make any changes.
When will I receive my order?
We offer fast delivery, and most orders are processed within 1-2 business days. You’ll receive a tracking number once your order has shipped, and delivery typically takes 3-5 business days.
02. Shipment
Do you offer free shipping?
Yes, we offer free shipping on all plant orders, ensuring your greenery arrives safely at your doorstep without any additional costs.
How can I track my shipment?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your shipment through our courier’s website.
What if my plants are damaged during shipping?
In the rare event that your plants are damaged during shipping, please contact our customer support team immediately. We’ll assist you with a replacement or refund as per our return policy.
03. Returns, exchanges and complaints
What is your return policy?
We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you can return your plants within 30 days for a full refund or exchange, provided they are in original condition.
Can I exchange my plants for a different one?
Yes, you can exchange your plants for a different variety within 30 days of purchase. Please contact our customer support team to initiate the exchange process.
How can I file a complaint about my order?
If you’re unhappy with your order or have any issues, please reach out to our customer support team via email or phone. We’ll work with you to resolve the problem as quickly as possible.